EFFECTIVE DATE: October 7, 2020

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 7 days of the delivery date.
  • Items must be unworn, unwashed, and have original tags attached.
  • Items must be free of stains, makeup, deodorant, or wear.
  • All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
  • As soon as we receive your returned item, we refund the purchase amount to the original method of payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • Damaged, defective, or incorrect items must be reported within 7 days of delivery.

Returned-to-Sender & Refused Packages

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
  • Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

Returned-to-Sender & Refused Packages

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
  • Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

Non-The Tubazaar items sent to our Distribution Center will be discarded upon receipt.

Returning By Mail

For U.S. Domestic customers, we recommend that you return using our Online Returns Portal. You may also return by mail. To return by mail - Use your order packing slip to return by mail with the carrier of your choice with your expenses. All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

Refunds and credits

Most refunds on returns are in the form of original payment.

If you paid with… We will…
A credit card Refund your purchase amount to that same card.
A gift card Refund your purchase amount to the same gift card or issue a new gift card for that amount.
A promotional code or discount Exchange the item for the same style in another size or color. (If you choose to exchange the item for a different style, the discount can't be transferred.)
Rewards points Credit those points (not the dollar amount) to your Rewards account.
PayPal Return by mail: Refund your purchase to the PayPal account you paid with.
Notes Refunds include the taxes originally paid on the item being returned. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. If you pay using both a gift card and a credit card, and later decide to return your purchase, the amounts are credited differently depending on whether you return all or part of the original purchase total. For example, if you split a $100 total between a gift card and a credit card, we would refund half the return to the credit card, and half to a new gift card we would send you. But if you returned only one item with a cost of $60, we would refund $50 of that to your credit card and $10 to a new gift card. And if you returned the $40 item, the entire refund would go to the credit card.

Mail your return items to our Returns Department at the address stated below:

Address:

The Tubazaar

216 Key Haven Road

Key West, FL 33040

If you have questions regarding this Return Policy, the Products, or the Website, please contact us..